Frequently Asked Questions

Do you offer discounts for bulk orders?

Yes, we provide discounts for bulk orders, especially for our wholesale clients. Please reach out to our wholesale department to discuss pricing and availability.

What materials do you use for your garments?

We use high-quality materials, such as crepe, cotton, mulberry silk etc including luxurious fabrics and fine embellishments, to ensure our garments are not only beautiful but also durable and comfortable.

How do your wholesale deals work?

For wholesale deals, please contact our wholesale department via email or phone. We offer competitive pricing and exclusive designs for bulk purchases.

What types of clothing do you specialise in?

We specialise majorly in ready-to-wear (RTW) garments, bespoke fashion pieces, bridal dresses, and wholesale deals.

How can I place an order for a bespoke piece?

To order a bespoke piece, please contact us through our website or visit our walk in store for a consultation. Our team will guide you through the design and fitting process.

Do you offer international shipping?

Yes, we offer international shipping for our RTW collections, bespoke pieces, and bridal wear. Shipping fees and delivery times vary based on the destination.

What is the process for ordering a bridal dress?

Ordering a bridal dress involves an initial consultation whether physical or virtual consultation to discuss your vision, followed by design sketches, fabric selection, fittings, and final adjustments to ensure your dress is perfect for your special day.

What is your return and exchange policy?

We accept returns and exchanges on RTW items within 48-72 hours of purchase, provided the items are unworn and in their original condition. Bespoke and bridal items are non-refundable, but we will work with you to ensure satisfaction.

How long does it take to receive a bespoke garment?

The timeline for bespoke garments varies depending on the complexity of the design and fabric availability. Generally, it takes 10-14 working days from the initial consultation to the final fitting.

Can I pick up my order in-store?

Yes, you can pick up your order from our store. You can also send your dispatch to pick it up for you, provided you select the option pickup when you purchase on the website.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor its delivery status.

How can I book a consultation?

You can book a consultation by visiting our website or contacting us directly via phone or email.